Amex Platinum Card Removes Uber VIP Benefit

Amex Platinum Card Removes Uber VIP Benefit

Effective today May 7, 2026, Uber VIP has been removed from the $200 Uber Cash benefit and replaced with Signature Support for Amex, a premium level of phone customer service including 24/7 access to live customer support agents. The $200 Uber Cash benefit is not changing.

Signature Support for Amex can be accessed in the account section of the Uber, Uber Eats, or Postmates apps via the Partner Rewards Hub or Help pages. Further details are available at uber.com/signaturesupport.

Who is eligible for Signature Support?

You’re eligible for Signature Support if you:

• Are a U.S. Consumer American Express Platinum Card® or Centurion® Member
• Have added your eligible American Express Card to your Uber Wallet, and
• Are using Uber, Uber Eats, or Postmates on an iOS or Android device

If an eligible American Express Card is added to multiple Uber accounts, Signature Support will apply only to the first Uber account to which the Card was added.

How to access Signature Support?

Eligible users can access Signature Support through two in-app entry points.

• Partner Rewards Hub: You can find Signature Support by navigating to the Partner Rewards Hub in the Uber, Uber Eats, or Postmates app. To reach the Partner Rewards hub:
  1. Open the Uber, Uber Eats, or Postmates app
  2. Select Account
  3. Select Partner Rewards
• Help Section: You can also access Signature Support within the Help section of the apps, by selecting a help topic for Rides or Eats and navigating to “Call Signature Support.” To reach the Help section, select “Account” and then “Help.”

Note: Eligibility and access may take up to 24 hours to update after adding an eligible American Express Card to your Uber Wallet.

Using Signature Support phone assistance

• The dedicated phone number is displayed only in the Partner Rewards Hub or within the Help section in the apps
• Calls must be placed from the phone number associated with your Uber account
• If your account is not eligible, the phone support option may not appear, or you may not be able to connect with Uber Support.

HT: Upgraded Points