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United Adds New Features to Mobile App
United today launched new features for its mobile app to further improve the overall travel experience.
- ‘Virtual Gate’ gives customers real-time updates about which groups are boarding and a progress bar that shows how many people have boarded, eliminating the need to wait around the gate area.
- United Club ‘closest and best’ feature recommends nearby United Club locations based on proximity to travelers’ gates and available capacity, with capacity insights initially offered at ORD and rolling out to additional airports in 2026.
- An upgraded mobile bag tracking feature includes a package-delivery-style tracker that shows real-time locations throughout the journey.
- Personalized updates include guidance on traveling with strollers or wheelchairs, reminders for required travel documents and biometric boarding options.
- Arrival information features provide travelers with live local weather conditions, estimated local arrival time and instructions on connecting to rideshare services directly from the airport.
United’s new app features are rolling out to customers and will be widely available ahead of the holiday travel period.
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