Top 5 Challenges Facing P&C Insurance MGAs and How an AMS Can Help

This post is part of a series sponsored by Expert Insured.

Managing General Agents (MGAs) in the Property & Casualty (P&C) insurance space are under increasing pressure to scale, comply, and remain competitive. Between manual processes, compliance demands, and producer relationships, the operational load can quickly become overwhelming.

This is where a modern Agency Management System (AMS) can make a significant impact. Let’s break down the top five challenges MGAs face and how the right AMS solution can solve them.

1. Operational Inefficiencies

MGAs often struggle with slow, manual workflows that impact policy issuance, endorsements, renewals, and reporting. With submissions still coming in via email and spreadsheets, errors and delays are common.

Solution: An AMS like Expert Insured automates data entry, tracks submissions, and eliminates rekeying. It enables fast quote-bind-issue cycles, allowing MGAs to process more business without increasing staff.

2. Regulatory Compliance Pressure

P&C is a highly regulated sector, and MGAs are expected to maintain clean, auditable records while adapting to new compliance rules across states.

Solution: Expert Insured’s AMS offers:

• Real-time audit logs
• License and appointment tracking
• E&O insurance verification
• Automated reporting for regulators and carriers

3. Managing Multi-Carrier Distribution

Many MGAs act as intermediaries between agents and multiple carriers, each with unique workflows, requirements, and systems. Managing these fragmented relationships is time-consuming.

Solution: A robust AMS enables:

• Multi-carrier rating and submissions
• Consolidated dashboards for each carrier’s book
• Reporting by carrier, LOB, or producer
• Workflow customizations by market

4. Limited Visibility into Performance Metrics

Without centralized reporting, it’s difficult for MGA leadership to track policy performance, commissions, producer productivity, or loss ratios.

Solution: Expert Insured’s AMS delivers real-time dashboards and granular reports, helping MGAs:

• Measure underwriting profitability
• Track producer performance
• Analyze submission-to-bind ratios
• Forecast growth and commissions

5. Scalability and Staff Onboarding

As MGAs grow, training staff, onboarding new agencies, and scaling processes become more complex.

Solution: A cloud-based AMS ensures:

• Role-based access and permissions
• Training modules and guided workflows
• Scalability to support 10 or 100 users
• Secure remote access for distributed teams

Use Case: A Fast-Growing MGA Modernizes with Expert Insured

One California-based MGA managing five carriers and 80 agents transitioned from spreadsheets to Expert Insured. Results:

• Submission errors dropped 90%
• Agent onboarding time reduced from 10 days to 2
• Monthly reporting time cut by 75%
• Total written premium grew 30% in one year without adding operational headcount

Conclusion

MGAs face significant headwinds in today’s competitive and regulated market. But with the right agency management system in place, challenges around compliance, scalability, and carrier management can turn into advantages.

Learn how Expert Insured is helping MGAs thrive with the tools they need to grow smarter, not harder.

FAQs

How does an AMS help MGAs save time?
By automating workflows like submission tracking, commissions, and document management, an AMS can save MGAs hours each week.

Can an AMS support multiple carrier integrations?
Yes, Expert Insured supports real-time carrier integrations for submissions, rating, and endorsements.

What security features should an MGA look for?
Key features include MFA, audit logs, role-based access, and SOC 2/3 compliant hosting.

Is Expert Insured only for MGAs?
No. It also supports wholesalers and carriers, with customization available for each role.

Facing these MGA challenges? Let Expert Insured help.

Book a free walkthrough of our agency management system and see how you can improve efficiency, compliance, and growth.

Schedule your demo or contact us at [email protected]

Topics
Insurance Wholesale
Property Casualty